Faulty goods
The procedures, set out here, to return goods do not affect your statutory rights. Further information on your statutory rights can be found at www.consumerdirect.gov.uk. If you do receive faulty goods, please follow one of the procedures outlined below.
Exclusions
Please note certain goods cannot be returned unless we are at fault. These are personalised or engraved items, pierced jewellery or any item that has been commissioned.
Cancelling an order before despatch
If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please see the Contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.
If you cancel part of an order the postage and packaging charge is recalculated on the price of the goods you keep. For example, if your order is for £60 worth of goods and you then cancel a £15 item, your order total will drop below £49, and you will no longer qualify for FREE Standard delivery.
Returning goods after despatch
Cooling off period:
When you order from us online, you are entitled to a cooling off period after despatch, when you can return your goods without any penalty. Our cooling off period is 14 days, which includes any statutory cooling off period. This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 14 days after the day following delivery of the goods. Certain items are excluded from the cooling off period guarantee, unless we are at fault. These are personalised or personally engraved items, Items that have been re-sized to your specification and pierced jewellery.
Returning goods:
Whilst we know you'll be delighted with your purchase, we do appreciate that sometimes you may not be. On these rare occasions we're more than happy to offer you a refund if the goods arrive back to our warehouse within 14 days or an exchange or credit note if the goods arrive back to us within 28 days, providing the item is unworn, in pristine condition, with its original packaging and all relevant receipts and documentation.
Please telephone us if you would like to return your order on the number below. Alternatively an exchange or credit of your purchase can be arranged at any branch of Herbert Brown within 28 days of purchase. If you require a refund the item must be returned to the address below within 14 days and by the correct 'Special Delivery' compensation method to ensure the item is insured.
Mail Order Department
Herbert Brown & Sons Ltd
Burley House
Newhold Industrial Estate
Garforth
Leeds
LS25 2LD
0113 3850100
Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk.
Returning an item if you are the recipient of the gift
Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods. If a recipient does want to return gifts, we will exchange them for Gift Vouchers of the value of the gift at any Herbert Brown store within the cooling off period.
