Delivery information:

Free Standard delivery applies only to orders of £49 or more (including VAT at the UK rate); placed on the Herbert Brown website.

To qualify for FREE delivery, the total amount of the products purchased after any discount voucher is applied must be £49 (Standard). Goods ordered must come to the applicable total before any packing charges are added. We reserve the right to change or discontinue free delivery at any time.

We can deliver to anywhere in the UK. Unfortunately, we cannot deliver online orders to addresses in the Channel Islands or Eire. If you cancel part of an order, the postage and packaging is recalculated according to the postage rates mentioned above. For example, if you order £99.00 worth of goods, then cancel a £52.00 item, your order total will drop below £47.00, and you will no longer qualify for FREE delivery.

When will I receive my order?

We will email you as soon as your order has been despatched. You will receive your order within 1-2 working days of confirmation of your order. Goods offered for sale on the website will often be simultaneously retailed within our branch network. As such there will usually be a 3-5 day delay while the item is delivered to the Warehouse, cleaned and packed before despatch to the customer. Your payment will not be taken until the dispatch has been confirmed and you will be informed of the progress of your order throughout this period.

Please note that during Public Holidays there maybe additional delays.

Please be aware that you will need someone to sign and accept delivery. Items will not be left without a signature.

If your item requires additional work, this could include but not limited to engraving, re-sizing or cleaning. Then further delays may occur.